Empower Your Employees with Internal Marketing Systems

Understanding the Importance of Internal Marketing

Internal marketing is an essential and commonly overlooked part of effective marketing. The internal aspect refers to the marketing relationship a business has with its employees. While focusing on external marketing is vital for raising brand awareness and creating revenue, internal marketing seeks to meet and provide for the needs of employees.  Marketing to your internal “customers” is an important aspect of promoting effective growth within a company.

Regardless of an employee’s job title, they likely rely upon other employees, teams, as well as the company, for information and support. There are countless benefits to be seen from improving the communication among your workers! The importance of each employee understanding the company’s direction, values, and vision cannot be overstated. This level of connectivity breeds a positive company culture and feelings of inclusion while encouraging your employees to truly believe and live the brand’s culture. A cliché sentiment rings true in this instance- if your employees are not passionate about your brand, it will be apparent in their work.

Benefits of Integrating Internal Marketing Strategies

With an internal marketing strategy in place, employees are treated as “internal customers” who must be equally convinced of a company’s vision and worth with just as much importance as you would place on an external customer. The goal of internal marketing is to align every aspect of a company’s internal operation to make sure they are as capable as possible to provide high value to customers. If a company can operate in a coordinated and standardized way, that company can provide a more consistent experience to their customers and employees. A positive side effect is employees becoming more empowered to make decisions within company guidelines and feeling valued for their contributions. These aspects work together to create a positive and productive company culture where your workplace and business will benefit greatly.

A Simple Solution to Begin Improving Your Internal Marketing

There are many things you can do to improve your outreach in this area, beginning with your mindset! Set your mentality to regard your employees as an audience. Are you experiencing problems such as staff not reading your memos or forgetting the information given in emails? Begin crafting content for them as you would for your desired client. Engage them with a story – with your brand’s message and goals in mind. Reinforce a concept with customer testimonials and deliver important information over time through several channels. Add a human element by appealing to emotion and the daily happenings in your business. This might seem like a lot to propose, but you will immediately see improvements in your workplace. By keeping your employees up-to-date on changes and current campaigns, your workers will be well-informed and confidently speak on the unique selling points you offer.

E-mails and newsletters are great communication channels for improving your business’ internal marketing. If you are a corporate manager or CEO, consider beginning to author a transparent monthly update communicating goals that have been successfully met, what has been accomplished, and what to expect next. Speak in a conversational tone and end your piece with inviting questions to encourage an open conversation and employee feedback. Consistency is key in communicating with your employees, so be sure to make it a point to communicate in this way reliably and regularly!

How We Can Help

To take your initiative a step further, consider hiring a knowledgeable marketing firm. By huddling with industry leaders who understand common pitfalls and best practices, you can avoid unforeseen challenges and get right to improving your workplace communication. Marketing experts can aide with staying on top of vital aspects of your marketing, like newsletters, and promoting upcoming events or initiatives. Further, hiring out a business writer for these tasks can save you the time spent putting it all into words and keep your essential daily business tasks front and center.

Internal marketing systems offer everyone direction as well as something to be excited about and a part of! Contact us to learn the next steps to take to captivate and motivate your internal customers and take your marketing strategy to the next level.

Dynamic Marketing 101: Websites

We’re excited to launch a new blog series highlighting the different services offered here at DMC! Each post will cover a strategic feature of a fully executed marketing strategy. We’ll be providing important tips and offer advice to help you build on your own marketing strategy. In part one, we’ll be discussing the importance of website design to improve conversion rates.

Having an up-to-date and functioning website is vital for any business, big or small, regardless of what product or service you provide. One of the most important tips to keep in mind for your website is to make sure it’s user friendly. Your site should be clean and easy for a viewer to navigate. Next, your content should be informative and engaging, but not overwhelming. Remember, potential clients come to your website to learn about not only your products and services, but about your company and culture as well. Make sure your website if offering the information your clients are seeking.

In the last year, the team at DMC has built over 10 new websites and dozens of landing pages for our clients, some with full navigation and dozens of pages, and others more streamlined for lead generation.

Here are some of our favorite features we’ve included in our recent web designs:

1. CONTACT INFORMATION: We make sure the company’s contact information and social media links are extremely easy to view, placing it on EVERY page in the header, footer, or both. This ensures you’re easily accessible when the client has done enough research on your page and decides they want to do business or follow you on social media.

2. INSTANT CUSTOMER SERVICE: We’ve included a “Send Us a Message” tab at the bottom right of this website that stays there the entire time you navigate the site. You’d be surprised by how many web users have quick questions they’d like answered before doing business. Providing exceptional customer service will help you close the deal.

3. LEAD GENERATION: Lead generation is crucial for all clients. To capture new business for this client, we included a quick pitch about what’s being offer, then immediately offered an easy opt-in to the service. It’s important to make sure the design is inviting and enticing, such as in the image below.

4. VIDEOS: Including a video on the landing page can be a great way to engage your audience while also informing potential clients. Did you know that having a video on your landing page can increase conversion by over 80%? Remember to keep the video short and choose an engaging thumbnail.

 

If these web design highlights seem like something your business’s website could use, please don’t hesitate to contact our team.  Stay tuned for the next part of this series; digital advertising!