How to Keep Website Visitors Engaged | The Best Live Chat Team

To have chat or not to have chat? That is the question. I’m sure everyone out there has been on a website and BOOM! In the lower right-hand corner, a chat icon pops up to greet you.

Nelson Bruton, president of interchanges, a lead generation firm in business for years joins us to discuss having a chat team on your side that will help your business succeed.

Below is a transcript of Devin and Nelson’s discussion that is filled with great nuggets to improve your business.

Devin Herz – Hello Nelson.

Nelson Bruton – Thank you for having me Devin pleasure to be here.

Devin Herz – Oh yeah. Great to have you here as well. And Nelson, you’ve got some awesome software and a business that I want to bring some attention to and let our viewers out there know that this even exists. So, please give us some insight on your background and how you really got started in this segment of marketing.

Nelson Bruton – Absolutely. So, gosh, we’ve been in business for 20 years and we’re a full-service digital marketing agency. And, about 17 years ago, one of the things that we plugged into our digital marketing solution package, if you will, is a live chat solution. And because we were already doing SEO and SEM and email marketing to drive people to a website, we were focused on how do we convert more of those people into sales opportunities? And we started adding chat to the website and built our chat teams out and it worked very, very well. And so that’s how we kind of came about 17 years ago, adding that chat solution to the overall mix.

Devin Herz – Yeah, that’s great. And I know that interaction definitely helps engage with visitors. And I would say that your platform is definitely different than what a lot of people experience out there when it comes to chatbots and whatnot. We’ll get into that in just a minute, but I think people spend tons of money getting people to their website, but they lose them as quickly as they get them there. Give us some insight on how your platform really helps keep the visitors engaged and what differentiates you from the typical chatbots that are out there. Because I know this is a completely different way to go about it.

Nelson Bruton – Yeah, yeah. It really is. There’s a ton of chat software companies out there that are really good. And if you have the people and capability to staff it yourself, it’s a great option, right? Especially if you’re a small business, there’s a lot of good, very inexpensive chat software out there. There’s a lot of chat software that has AI built into it, artificial intelligence, where you can program a bot to answer simple questions on your site and direct people through different choices. And that can work in the right applications. Where we really specialize is the more complex B2B environments we work with, mostly industrial components and equipment manufacturers, truck manufacturers, equipment dealers, where the conversation is more complex where trying to think about programming a bot is just a whole other level because there’s so many different options, products, technical details, etc. So, where

we separate ourselves is we provide a 24/7 dedicated chat team, real humans behind the chat. We have our own proprietary chat software, which is just a widget that, you know, like all the others you copy and paste the code onto the site that puts the chat widget there. But again, what truly separates us is that we have teams of people in call centers, professionals that we train specifically to dedicate to a customer website. That’s served us very, very well in the more complex B2B, customer space.

Devin Herz – So instead of having AI or a chatbot, these are actual real people that understand your client’s business to be able to answer questions that are thrown at them. Is that correct?

Nelson Bruton – Absolutely. Yeah. And you know, one of the things I like to distinguish is, you know, when we train our people, we have a very detailed process that we go through. It’s an easy process, but it’s a process where we’re not trying to train our chat team to become salespeople or a sales specialists or product experts for our customers, nor could we for the intensely technical customers that we have, we are conversion experts. So when we go through the training process, we’re training them to be able to help the visitors navigate the pages of the website. We’re training them to be able to answer common questions that come up, we’re training them to be able to ask some top-level qualifying questions. For the technical customers that we have though, typically what happens is the visitor will ask a technical question or an application or a facility-specific question that we won’t know the answer to. At that point, our team simply says, let me have one of our experts help you with that. Can I have your phone number, email address please?

Devin Herz – They’re capturing that information, which is crucial, right? You want to get that contact information, which helps you market to them ongoing, retargeting them, reach back out to them, or have a sales professional from their team. But it’s really an extension of their team because now you’re saving them time by answering probably the most common FAQs that are out there.

Nelson Bruton – Yep. And a common concern that comes up is, well, you know, you guys are just the middleman. We have a contact form on our website. People can fill out, we have a phone number, people can call. And what we’ve found doing this for 17 years, the people that prefer to call or fill out a contact form, they’re still going to do those things. Where our value lies is we’re capturing the people who are, today, leaving the website because they don’t want to call or fill out a form, but they would engage with chat because that’s their preferred method of communication.

Devin Herz – Yeah. I would say increasing conversions is what it’s all about. And I know we spend good money for our clients and for ourselves and you get traffic there and you’re like, where’d they go? So this is just another way to really engage with them, keep them on the website, longer answer questions they may have, and give you those opportunities that people are potentially losing. When it comes to website visitors, what would be three nuggets that you want to share with our audience today?

Nelson Bruton – Well, for us, deciding whether or not to do a test with somebody or if they want to decide to do a test with us, one of the discussion points is, do you have at least 3,500 people going to your website each month? That’s kind of the minimum threshold. The chat software is really inexpensive. And so when you jump up to having a fully staffed team, obviously the investment levels go up. So, we want to take the time to make sure that there’s a good chance, a really good chance of

getting a solid return on investment for that client. 3,500 visitors to your website per month is the minimum you want to have in the B2B space. You want to have a high average sale to be a good fit with what we do.

If you have that low amount of traffic or more, up to a hundred thousand, 200,000 visitors, we can handle high traffic websites as well. And then you have a high average sale or one conversion could be worth a significant amount of money, you know, $3,000 or a hundred thousand dollars or a million or $7 million. We converted a customer on one of our other client sites that was worth $7 million. The high value, average sale, or high value customer over the course of a year or more, those conversions tend to produce that return on investment that we’re both looking for. If our customers are getting a return on investment, they’re going to stay with us for a long time.

Devin Herz – That makes total sense. And I’m sure it was a heck of a nice ROI to land a $7 million client. That’s quite awesome to have that case study. When you think about the websites and just with our audience out there that maybe trying chat, having tried bots in the past, I would say that one of the things that you want to keep in mind is to make sure that you’re tracking how many phone calls you’re getting and really be able to track and measure. Do you have any insight on that?

Nelson Bruton – You’re exactly right. I mean, you have to have benchmark data, right? How many phone calls are you getting? How many contact forms are you getting? How much traffic do you get to your website? Those are three pieces of information that every marketing director or business owner should know because those are the key performance indicators that drive your digital strategy, right? Drive more traffic convert more of it into calls and form completions. Now we’re talking about adding live chat as a conversion tool or a capture tool. How many live chats do you get? And so usually when we do a 30-day free trial with our customers they see a significant increase in conversions. They still usually get the same number of phone calls and contact forms, but now they’re getting chat conversations as well.

Devin Herz – Yeah. And I would say that the other nugget here is the fact that you’re starting conversations with the website visitors. I think people like that human interaction. We all sit at home and kind of scroll through different things and don’t reach out to people on the phone anymore, but there is something to that personal touch. Your software really starts that conversation with the website visitors.

Nelson Bruton – Absolutely. We proactively engage every single visitor. And so what that means is we automatically open up the chat window on a website after a certain period of time. Usually, it’s 15 seconds or so where we’ll pop up the chat window. For customers of ours that we have where their average visitors are on the site for longer than four minutes, we’ll wait about 45 to 50 seconds before we pop up the chat window. But that proactive chat is important. The next thing that’s really important that I want to emphasize here is we allow the conversation to start right away. In other words, we don’t require visitors to enter name, email address, or any other contact information prior to the chat starting. That’s a roadblock that prevents conversations from happening. So by us doing the proactive engagement and by us letting the visitor start typing right away, when that chat window opens, we get more conversations started and more conversations, as you indicated leads, to more sales opportunities.

Devin Herz – Yeah, absolutely. Well, whether you want to talk with Nelson about interchanges and what they can do for you, which I highly recommend, even if you’re trying this out on your own, those three nuggets right there, I think will help you out. What type of businesses are you best suited for with your service?

Nelson Bruton – Yeah, so, you know, like I said, that the more complex, the better, we have some example sites we can pull up from our previous discussions. Weldeck, is a company that manufacturers railings and mezzanines and guards for large industrial facilities and commercial facilities. And you see our chat window opened up in the bottom there. If you were on their site, you could start chatting right away. We literally doubled their sales leads. We doubled their quote requests. A cool story with this one is, you know when you click the “get a quote button”, it goes to a page where you pick which division you want to fill out a quote form for. And their quote forms are extremely long. Like if you click on the mezzanine request for quote, the second one, uh, that form is extremely long.

I had suggested to the marketing director at the time when she was there, I said more than likely we’re going to cannibalize this. You’re going to get less of these. You’re going to see a lot of chats to my surprise. They still get the same number of people filling out this request for quote, web form. But we doubled their sales leads that right there just shows that, Hey, never make assumptions test, right? Marketing is testing, uh, number two, uh, it talks to the people’s preferences on a site, the people that want to fill out this form, that’s where they’re comfortable with. That’s what they prefer. They’re going to do that. But we started capturing the people that wanted chat. That was, that was their preferred chat or preferred method of communication. And so having phone numbers, contact, or quote forms and a chat, that’s a huge nugget for businesses that are really trying to increase their sales opportunities and their sales pipeline.

Devin Herz – Love It. Love it. And I mean, the fact that you have the proof of concept here, so yeah. Let’s move on to another Site.

Nelson Bruton – Yeah, yeah. This is a good story here. Elliot Equipment, this company manufacturers different types of industrial trucks for specialized markets and specialized contractors, they sell through distributors. And as do most of my customers and the story here, they had a chatbot on their website when we first started working together a few years ago and I talked to the President of the company and I said, “Hey, you already have your data on your performance of your chatbot.” And it was done pretty nicely. I mean, they had a chatbot with some intelligence built into it in terms of the different options people could click. And we did a 30-day test human versus bot, if you will. And as you can see, my chat team is still on their site because the humans one, we produced not only a higher volume of sales opportunities, but the overall experience, the customer experience was greatly improved compared to what they were seeing with their, their chatbot. And, you know, when I go to trade shows and talk to people, you know, all these businesses talk about how their relationship businesses, you know, their businesses unique because it’s the people, right?

Yeah. If you’re a relationship business, don’t try to put a bot on your website. Put people on there because people buy from people makes sense. And then I see the capstone was this company is extremely technical, this company manufacturers and does microturbine installations all over the world.

THE PURPOSE OF REBRANDING

Your brand is the handshake of your company, that bond between you and your clients and the other companies you do business with. The purpose of branding is to establish that bond and build trust with those who consume your products and services to create loyalty.

In this blog post, we’ll discuss the importance of stellar branding and three tips on how to allow your brand to rise above the noise. Below is a transcript of Devin Herz’s DMC Marketing Nugget that’s filled with great nuggets to improve your company’s brand identity.

Because the branding of your business is of the utmost importance, we’ll dive right into these three tips now:

1 – Establishing Trust.

When customers see your brand, you want to make sure they know you are a company they can trust; your brand is more than just your logo. Your brand should elicit thoughts and feelings in your clientele. The number one thought your customers and prospects should feel is trust. Does your brand deliver on its promises? Does it go the extra mile? Is your brand consistently offering value? Those are just a few questions that you should ask yourself about your brand.

2 – Your Brand and Identity

Remember logos are an important part of your brand identity, but they are not the most important part. While getting the look and feel of the company identity just right is critical, the brand identity that people will remember is how their interaction with you and your brand made them feel. The intangible elements of your company, the personality, emotion, and posture are what establish your brand’s image and identity more than the sharpest, most colorful, and best-executed logo ever can. Taking the time to discover the needs of your preferred client by stepping into their shoes is key. Ask yourself how you would you like to be served. This is yet another way to discover your company’s brand identity.

3 – What Sets You Apart from the Competition

When considering the purpose of branding and what sets your company apart from others in your industry there are many questions you must ask yourself. One of these questions is “what is the most effective strategy my brand can employ that would impress our customers at every opportunity.” This goes past even the quality of your product or service to the ability of your staff to go above and beyond, to help each customer and provide them with the best care before, during, and after whatever project or sale is made. When all this is said and done, you want your clients to look for reasons to do more business with you, and of course, refer others.

For more information about Re-Branding and how it will benefit YOUR business, reach out to us at Dynamic Marketing Consultants. We look forward to working on #BrandStrategy with you and your team, answering any questions you may have.

Law Firms Experience Success by Incorporating Digital Elements and Video Brochures into their Marketing Mix

There are several techniques available to make your law firm stand out from the rest, and the video component is key! Law firms experience success by incorporating digital elements and video brochures into their marketing mix. Below we’ll explore some of our top tips for helping your law firm stay ahead of the competition.

Utilize Social Media

Social media is a part of many people’s daily routines. It gives us a chance to “check out”, especially when life becomes stressful, or we want some mindless entertainment. Instagram for example has a wide audience reach and creative photo-editing features. It would be wise to have a presence on Instagram if it makes sense for your business. Posting about recent happenings involving mass tort cases for example will keep your followers up to date, while grabbing the attention of those interested but not yet following you. Posts also have an opportunity to showcase all that you offer as well! Posts that include a video element will certainly grab more attention.

Create Promotions for the Right Audience

Targeting the right audience is important when it comes to marketing. Promote to your present clients – It will continue to build trust!  Don’t forget to look back as well as forward – appealing to past clients who have shown loyalty, may prove useful. Your law firm will be fresh in their minds when they need you in the future.  But how do you target new markets? Extending a discount to a new client can be the key to having them switch from their current attorney or selecting you from the beginning. It may seem counterintuitive because they’re not a paying client at this point, but consider this: Your potential client has already seen some of what you offer through digital promotions; now all they need is an invitation to discuss further.

Incorporate Reviews

When searching for an attorney, people do their research and rely heavily on reviews. Reviews are a fundamental tool in attracting new business because they provide credibility. We suggest making the review process simple! Create an easy way for your satisfied clients to share feedback with others on how you’ve helped them with their legal matters. When people read your reviews, it will become clear why your practice is unparalleled in your area.

Have a Digital Get Together

Gain exposure and get your name heard with live digital events such as webinars, perfect for networking or Q&A sessions, allowing for a personable way to digitally connect with potential clients. Supplying useful, need-to-know information to your audience also builds trust and highlights you and your team as the experts – and who knows…It could turn into a face-to-face meeting soon enough!

Don’t Forget to Include the Team

With many different types of content to share on your social media, you may be feeling a bit overwhelmed. That’s why we recommend enlisting the help of a marketing consultant agency to help you with these tasks. Or if your internal marketing team is up for the challenge, perhaps you divide up the tasks. One person could be responsible for creating and posting images while the other focuses on creating captivating videos. It all depends on your employees’ time and skillsets.  Create short but FUN and interactive videos that introduce your Firm’s executive and support staff, company happenings, community involvement, etc. This will keep potential clients informed, entertained, and engaged all year long. Whatever you do, make sure your posts are creative and capture your law firm’s culture.

Remember to Advertise Digitally

Technology continues to advance and it’s up to us to adapt. Digital marketing is a powerful tool for legal organizations looking to gain exposure and new clients. One great option is pay-per-click advertising—It’s important to know your one main goal for the campaign before you begin and go from there. Whether your main goal is gaining more clients, targeting specific demographics, or building brand awareness, there are ways that digital marketing can help make these goals a reality. Create ads that stand out amongst your competitors; think of a catchy phrase and find the perfect image that will get attention and roll with it.

Consider Video Mailers

To truly get noticed, video mailers should be your next step and are the future of digital marketing.  Video mailers, commonly referred to as “Video Brochures”, combine printed material with an embedded video element. This is where PrintAVizion can help! Our video solutions can be customized to your needs and feature only the highest quality video components, HD screens, flash memory, and are rechargeable. Our team is also available to assist with creating a unique video to incorporate into your video mailer. This affords your target market a more stimulating, out-of-the-box experience, leaving your firm at top-of-mind.

You may have already considered or implemented some of these tried-and-true legal industry marketing tactics. However, if you’ve not yet experienced the power of Video mailers, don’t hesitate to reach out to us. Schedule your FREE introduction call at 813-803-5200 or info@printavizion.com. We look forward to helping your law firm reach new heights.

 

 

 

 

 

7 Reasons Why Customer Reviews are Essential

As a business owner, you should collect customer reviews and respond to them because it helps your brand stay relevant in the market. It’s also beneficial for both customers and businesses when they provide feedback about their experience.

Online reviews from customers have created a new field in marketing and communication that bridges the gap between traditional word-of-mouth and viral form of feedback.

Below we Discuss 7 Reasons Why Customer Reviews are Essential

1 – Understanding Your Customers & Their Needs Improves Customer Service

As the reviews your customers leave can give you feedback on what they want, analyzing them helps understand overall customer satisfaction. By using this insightful information as constructive criticism, you can improve customer service and quickly resolve the issues that consumers face. This will create a positive experience for them while keeping your focus on their needs.

2 – Establish Credibility & Social Proof

Our unique social nature allows us to ask friends and family for recommendations, but since the internet’s emergence, it has become much easier. Online review sites allow users globally to get information about products before they make their buying decisions by just clicking a button on their phone or computer!

3 – Contend with Experience to Save Margins

Reviews allow new businesses to compete with the more established competition and potentially gain a good reputation. It’s like choosing between two companies, one has 50 3-star reviews while the other company only has seven five-star reviews. There you go! You just took the discussion away from price and discounts.

4 – Give Consumers a Voice and Create Customer Loyalty

A new study found that consumers who leave online reviews for businesses are more likely to feel loyal and even happier about their experience. This is because they felt like they had a voice – it didn’t matter whether you were behind the screen or not, there was still some kind of connection between them both. So, if you see a disappointed customer who leaves an online review, take the time to find out why and make it right. You may not be able to change their overall perception of your business but showing that little bit extra can go a long way in keeping them coming back for more.

5 – Supercharge Your Rankings

Reviews are the most important ranking factor in local search. They help businesses rank well, even if they have low-quality link profiles. Google wants the local search results to be high quality and relevant. According to Search Engine Journal, “Pages with reviews which mention a keyword and/or the name of a city, were found to have higher rankings in Google’s local pack.” At this level, having keywords you are trying to rank for while also mentioning cities has been seen as highly correlated with ranking well on Google My Business.

6 – Consumers Become Your Marketing Force

Positive online business reviews are worth more than any marketing campaign. They’re like micro-marketing campaigns that keep working long after they’ve been posted, providing your business with benefits it can’t get through simple advertising techniques alone. This constant positive image created by these types of reviews is good for both the short and the long term because potential customers will continue to see this brand awareness on social media sites without even searching specifically for you themselves!

7 – Reviews Give Birth to More Reviews

When businesses receive online reviews, they encourage other visitors to leave their own feedback. Just the appearance of several reviews seems to be enough to give new customers confidence and incentive in submitting their opinion on a particular product or service.  As online customer reviews become more important, your involvement is only going to be even more necessary. Customer reviews are great for grabbing consumer’s attention and increasing sales. They also help consumers make decisions on their purchase as they increase in importance and secure the business’ visibility in search rankings; moreover, there will always be increased competition encouraging reviewers, so it becomes very important that you get involved early!

How Can I Take My Review Profile to the Next Level?

Empower your business with the tool designed for a higher star rating and a winning online reputation. The InterReview Video System powered by Dynamic Marketing Consultants.

92% of customers consult reviews! Don’t just stop at collecting authentic written reviews.

Remove the stress and awkward feeling of asking for your reviews. Let Dynamic Marketing Consultants do the work for you. Our system simplifies the interview process, provides you with priceless video testimonials and case studies to assist in future sales opportunities.

What is the InterReview Video System?

Our team will contact your customer and coach them through our virtual video interview. We will ask them just the right questions regarding their experience with your company, product and/or service. We take care of all the editing of the captured footage including introduction animation, lower thirds and title bars, B-roll graphics, and video, finishing it up nicely with Outro animation with your chosen call to action. DMC will then package your InterReview up with a bow on top by developing final videos for use on your website, social media, and marketing platforms.

For more information about Video Marketing and how it will benefit YOUR business, reach out to us at Dynamic Marketing Consultants. We’d look forward to working on your video project and answering any questions you may have.

Why you Should Hire a Business Marketing Consultant

The decision to hire a Business Marketing Consultant to manage your business’ marketing initiatives is an important one.

Marketing Consultants offer a wide range of services and have the knowledge and flexibility to improve your business, helping you reach your full potential.

Here are 4 main reasons why it makes the most sense to hire a Business Marketing Consultant!

  • You Need Improved Marketing Strategies

Marketing simply does not work without an established strategy geared specifically towards your business or industry. Your business may already have a solid marketing team who could simply use the extra help in figuring out exactly which tactics are working, and which are not.

Your marketing strategy must also be effective to build momentum. The Business Marketing Consultant will dedicate many hours to FIRST develop a solid marketing strategy and THEN implement tactics to execute that strategy.

  • You Don’t Have Enough Time or Expertise to Focus on Marketing

As an established business or entrepreneur, your efforts will be focused on different aspects of the business, including growth. A successful marketing campaign or strategy is an essential part of growing a brand or business.

But what if you don’t have enough time for marketing?

Not having enough time for marketing isn’t a problem IF you’re willing to do something about it. By hiring a Business Marketing Consultant, you can ensure that your marketing is relevant, and your time spent wisely.

  • You Aren’t Converting Leads Into Sales

Not converting leads to sales can indicate different issues: low-quality leads, poor lead conversion/poor sales process, etc.

A Business Marketing Consultant helps determine faults within your current lead generation strategy and ways to fix them. Oftentimes, businesses don’t need to generate more leads, they just need to convert more of the leads they already receive!

  • It Helps Your Business Stay Focused

Most business owners wear different hats. They take care of sales, marketing, human resources, and they also have to maintain a personal life.

With all of these in mind, it’s hard to focus on marketing, giving it the attention it truly deserves.

A Business Marketing Consultant will implement the right marketing strategy so that your focus remains on the many other important aspects of your business, and you’ll soon realize your marketing is on the right track.

What do you think now? Is it time for you to hire a Marketing Consultant to help you grow your business? Reach out to your trusted team at Dynamic Marketing Consultants today.

Digital Design & Marketing Transformations to Turn Small Businesses into Thriving Brands

It is a curious topic -transforming businesses into brands. Being a brand is something more valuable than being a business, and it takes a far more strategic approach. But is it really worth the effort to build a brand?

Brand vs. Business

A business is merely an entity that offers certain goods or services. In all respects it is a soulless entity, devoid of a voice or character, and focuses on the end result. Customers may buy from a business, but they don’t create an “emotional bond” to it. They are reserved for the brand.

Brands are essentially “perceptions” that have been carefully crafted by marketers and strategists and encourage customers to equate certain emotions and personality traits to the company.

Importance of Branding for Small Businesses

Branding is more important for small companies than for large companies. The benefits of branding are staggering for small companies with limited budgets rather than large investments and cash flows.

Strategic design and digital activity are the two most important tools in your marketing arsenal that can turn you from an SME into a successful and thriving brand.Here are some strategies and steps to make this change a success.

Digital Transformation Strategies:

1. Your Brand Logo and Other Visuals

A logo is the strongest identifier of a brand. In the digital space, brand strategy becomes even more important for a small business trying to develop its brand strategy. It becomes your identifier, which sets you apart from others in your area. If your logo design is representative of a long-range, strategic goal, employees can participate and understand the brand message it expresses.

In properly update your company’s logo, it must be reorganized (to fit various digital platform specifications) and, in some cases, completely re-imagined.

2. Consult an Expert

If the rebranding seems like too much of an undertaking, don’t feel overwhelmed. You are not alone, many SMEs (33%) are far from digitization because they do not know how to do it and do not have the budget to hire in house digital / IT marketing specialists.

The good news is that there are many design and marketing agencies that provide consulting services for a fee that can support your digital transformation and digital marketing needs.

3. Design a Website

For small businesses, investing in a website can be a difference between success and failure. A website is your digital store, which is always open. It works and gives to its customers even when you sleep, on vacation or with friends and family. It works tirelessly and intelligently. It provides you with important data, generates leads for you, and ensures that your small business budget can be expensive, but the benefit eliminates all costs.

The strategic design of a website is an extension of your brand, which is always associated with the brand and communicates your brand’s message from each page to each interaction point and is presented in the color, font, design and even navigation of your website.

4. Set Up Company Social Media Profiles

Once you create your website, start a thoughtful ad campaign, and regularly publish to your blog, it’s time to get involved in the area where all the conversations take place -social media.

For most of the consumer market (Millennials and Generation Z) social media platforms are their second home. To reach them, you must market where they tend to spend their time. According to 82% of marketers who work with small businesses, social media is the most important aspect of their business.

So, do some data mining and prioritize the social media channels where most of your target audience is hanging out. Then define your social network profile based on the information in the data. The most popular social media channels for most market segments are Facebook, YouTube, Instagram, and Twitter and each one’s target demographic is different and used for different purposes by its audience.

5. Start Email Marketing

To make the most of your digital transformation and consolidate your brand message, you must use email marketing to reach parts of your target market that you may not have reached before.

According to statistics, 81% of small businesses successfully trust email as their primary customer channel. 80% of SMEs use email marketing to retain existing customers and see them as the main driver for these two purposes.

So, there you have what turns a small business into a successful, thriving brand. It’s not too simple or complicated.There are experts available who can iron-out the most complex areas of it for you.

At Dynamic Marketing Consultants, we have a team of marketing experts who have the tools to handle these efforts while you manage your business growth. If you’re ready to set your business up for success, please reach out today to get started.

Event Domination – How to Dominate Your Next Event

For those of you that do tradeshows or events: this video is for you! Everyone knows that purchasing vendor space or sponsorships can be expensive. The question then becomes – how are you going to capitalize on it and make sure you get a positive return on investment? In this episode, Devin Herz, Chief Creative Consultant with DMC, shares a wealth of insight on how you can dominate your next event, including the biggest oversight most business owners make when attending an event, and how you can generate overwhelming success. It’s not rocket science BUT it does take careful planning and strategic effort in order to walk away feeling like it was time well spent in gaining the exposure your business craves.

“DMC Knocks it out of the Park,” says Happy Client

At DMC, we truly put our heart and soul into our work. We recently worked with our longtime client, Keystone Heart, to create a one-of-a-kind keepsake for their global team.

Our team worked with them in researching a gift that would last, then we created unique packaging and even completed the employee gift with a hand-written envelope.

Here’s what Austi Hawk, Marketing Director at Keystone Heart,had to say:

“We wanted to give something special to our team members around the world and DMC made it super easy! They helped research our “The North Face” jackets that turned out amazing. The message and design of the thank you card that went with them was heartfelt and professional -not to mention personalized with each team member’s name on it!I think the most impressive thing about this gifting project was how it was packaged: it had handwritten envelopes, the card and jackets were placed in bags to maintain their shape, which was tied with a beautiful red ribbon, and then mailed in attractive looking boxes. They even handled the overseas shipping with all documentation. The entire process and presentation was really spectacular and made this gift one that our staff will remember (and use) for many years to come. Thank you, DMC!”

If you need to create a gift for your staff or a promo item for your clients, let us handle it for you. We guarantee you won’t be disappointed! Contact our team to get started today.

How to Protect Your Online Reputation

In today’s technology-dominated society, your online reputation can make or break your business. Whether the information being shared about your business is true or false, how you’re portrayed in the online community becomes a reality in the business world. In order to keep your reputation intact, it’s important to know what’s being said about your business. Here are 5 things you can do to ensure your online reputation isn’t costing you customers or damaging the reputation you work so hard to build up.

Check Search Engines Often

In today’s fast-paced environment, it’s not enough to search your business every year, or even every few months anymore. Customers are writing about companies in record numbers on review sites, blogs, and in social media posts. Do a search on all the major search engines to find out what people are saying about your business. Consider setting up an automatic alert system, such as Google Alerts, to track when your company is being talked about. Google Alerts will inform you immediately when your business’ name appears in search engines.

Secure Your Name

Most everyone doing business today relies on technology sites to find service providers and gain information. This is why you should be claiming your business profile across the web and on all social media sites. That means Facebook, Twitter, Instagram, LinkedIn, etc. Even if you have no intention of ever using Instagram for your business, you should still grab your Instagram handle using your company’s name so no one else can represent your brand.

Be Social

When used in the right way, social media platforms can be a very effective way to shape your company and brand reputation. Instead of aiming for instant results, take time with your social media presence. Build up a genuine profile and create content that resonates with your target market. Create and share quality content that your customers or potential clients want to read. Not every post needs to be promotional copy.

React and Engage

To establish and maintain a good online reputation, you need to be interactive. This means being accessible and responding quickly to foster and build good relationships. Delays in responding to Tweets, Facebook posts, comments, or questions can have a negative impact on your reputation.

Encourage Reviews

If you’re a business with no reviews, you’re in trouble. Feedback is valuable. It shows who is interacting with you and can give you essential insight into your existing reputation. Your business should welcome reviews with open arms, as nearly 90% of review readers trust what they read online. Having a large number of positive reviews can be a huge competitive advantage, so start encouraging your customers to get active online. A negative response can be turned into a positive by reacting in a professional way and not being defensive.

Having trouble managing your online reputation? Are you confused about where to even start? Let our experts support you in establishing, maintaining, and protecting your business’ reputation by creating and fostering a solid foundation for your online presence.