In today’s digital world, online reviews can make or break a business pretty quickly, so handling them with care is super important. Online reviews are one of the most turned to avenues when deciding to do business with a company or not, judging on good reviews, bad reviews, lack of reviews or even how you respond to reviews. In this episode, Devin Herz shares his insights on how best to respond to online reviews and how to leverage even the not so flattering ones with a positive spin to help influence the minds of future customers or clients. Right off the bat, Devin takes note of how one of the habits from Stephen Covey can teach us a lot in how to first approach every online review. Devin also reveals a quick pro tip on soliciting the very best online reviews from your customers and how to leverage them to your business’s advantage.

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